Frequently Asked Questions:

Q: What is the order process like?
A: You can add items to the cart and proceed to the checkout. If you purchased a Pokemon for a 3DS game, please register the following friend code for the best trading experience: 1891-2413-7282. My 3DS name is Stef and my in-game name is STEF!!!. For Switch games this is not necessary. If you have a Facebook account, you can proceed to send a message with your order number, in-game name, and friend code (3DS only) through the chat or directly to facebook.com/pokeserviceofficial. If I am online at the time of your purchase I will most likely be able to trade in a few minutes after. If I am offline at the moment, I will message you back as soon as I can trade. Alternatively, you can send me a message using the Contact Us form in case you don’t have any access to Facebook. When we are both online I will send you instructions on how to start the trade. This differs per game. We will trade the Pokemon you ordered for anything you don’t mind losing.

Q: I’d like to buy a Pokemon now. Are you available?
A: Please check the time for GMT+1. Although it can differ day by day, I am usually available in the evenings. Feel free to send a message through Facebook to see if I can trade right now.

Q: You weren’t available at the time of my purchase, when can we trade?
A: The easiest way to setup a trade is to either wait for receive a message from me or send me a message via email or Facebook. Please try not to send multiple messages in one day. I will usually have some time to trade every day.

Q: You are online on Facebook / you said you would be able to trade at this time, but I don’t see you online in my game. Why is that?
A: That’s probably because I frequently need to delete friend codes. Otherwise, it gets too cluttered and I don’t know who is who anymore. If you send me a message, I will probably show up online in a few minutes.

Q: Where do you live and what is your time zone?
A: I live in The Netherlands, so my time zone is GMT+1 (CET). I am 1 hour ahead of the UK, 6 hours ahead of New York, 9 hours ahead of California, and 10 hours behind Sydney, Australia.
Q: I just placed an order. Now what do I do?
A: You will receive an order confirmation with instructions soon.

Q: I just placed a custom order. When will it be ready?
A: That depends on the amount of orders I have and the amount of custom Pokemon you requested. In general, the Pokemon will be done anywhere between 3 and 36 hours.
Q: Do you have [insert Pokemon] listed?
A: You can start by typing in the Pokemon’s name in the search bar. If you can’t find it, I don’t have it at the moment. You can place a custom order here to get the Pokemon you are interested in.
Q: Are your Pokemon legit?
A: Yes, All Pokemon can be used in all online features: Pokemon Bank, Battle Spot, Online Trading, and the GTS. Keep in mind that some Pokemon are always banned from the GTS.

Q: Can you customize the OT and ID of a Pokemon?
A: No, generally not. The ID number you see in the game is a number that is generated from two hidden numbers (Trainer ID and Secret ID). Without knowing those numbers, the visible ID can't be obtained.